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Archive for the ‘General Business’ Category

3 tips to improve small business emails

Wednesday, August 18th, 2010

In the age of digital communication we are faced with the challenge of connecting on personal and emotional levels over impersonal media.  Business emails are tightly integrated into 2010′s successful business.

Doing some research turned up a few websites that were helpful but geared at the medium to large corporation.  EmailReplies.com has a great list of helpful tips for the larger company but I want to focus on the small business needs.

Emailing is an important part of a relationship - like a handshake

Email is part of today's business relationships - like a handshake

1. Benefits and applications

Email is quick and easy.  Because of this it is great for providing customer support or quick follow up messages.  At Halogen we use email to generate and nurture leads.  These leads come from our website, craigslist, and in person meetings.  Send the message now and let your recipient get back on their own time.

2. Be Personal

When we first started ‘cold calling’ craigslist ads (through email) we had no success.  Not even a reply back.  Our emails were well crafted and made us the biggest corporation we could be.  Mistake. After changing a few small things we have generated 6 leads on craigslist in the past 7 days.  1 of those leads looks like a promising sale.

The key is to be personal.  Business is about relationships.  The best way to start a business relationship is by taking baby steps that create a personal relationship.  Cut out all the corporate BS and represent your business as it actually is.  You are your company’s ambassador that your leads will form a relationship with.  Stop acting like a corporation and Start being a person who is excited about their company.

3. Call to action

A great email is nothing without a call to action.  When the prospect has all the information they need to make an emotional and mental decision you have to lead them to the next step.  This could be setting up a meeting, responding to your email, or purchasing a product.

Make sure the call to action is easy to complete.  You are in the business of making a great experiance for your customer.  If it takes them 5 steps to checkout on your website perhaps you can cut out a step and consolidate another.

If you ask them to call you, make sure you’re available.

The lesson: Creating calls to action that are reliable and simple to do will yield high conversion rates – which means real world dollars for your business.

Good luck with your emails and let me know your results.

How Halogen Designs Handles Project Management

Monday, May 3rd, 2010

Context About Project Management

You may remember reading our recent post, Why Projects Fail, where we defined some of the key issues that cause projects to fail such as lack of user input, inadequate or vague requirements, and poor communication. We then introduced the idea of project management, or making sure the project is progressing at regular and pre-defined increments.

How Halogen Designs recognized the need for project management software

The first time we were handling two website projects at once we knew we needed project management software. Before our current situation we were using a sad sad system some of you may be familiar with: Emails, primitive to-do lists, my Blackberry, Alex’s iPhone, and post it notes. A system like this takes too much effort to sustain.

Do you guys remember the 2003 movie Bruce Almighty? The Internet Movie DataBase summarizes the movie as, “A guy who complains about God too often is given almighty powers to teach him how difficult it is to run the world.” There is a scene in the movie that illustrates how ineffective and primitive older management tools are compared to the computer. In the scene bruce is becoming overwhelmed by hearing everyones prayers at once. He tried out filing cabinets which filled up his whole house. Then he tried ‘prayer post-its’ which you can see in the photo really backfired. He moved his prayer filing system onto the computer, which does have its own problems but makes management much easier.

Bruce almighty covered in post-its

As you can see Bruce's plan for prayer post-its backfired

Introducing the future of project management: Basecamp

Ok so it’s no secret we love 37Signals products, but Basecamp holds a special place in our heart. It was the product that introduced us to the 37signals way. We now use their Customer Relationship Management (CRM) software Highrise and their group chat product Campfire.

So why do we love Basecamp? It is simple, easy to use, and affordable. Projects are managed in a very smart way: Milestones, Messages, To-Do (ta-da lists), and files. First we set the Milestones. These are the target dates we set for each piece of the project such as design due in 30 days, development due in 60 days, and creative copy due 75 days. Next are messages. Messages can stand-alone or can relate to milestones. That way a message that was about the types of images and colors that should appear on the website will be listed underneath the ‘Design’ milestone. To-do lists work exactly like a normal to-do list should. You can assign individual to-do list tasks to employees and clients, relate the list to a milestone, and set due dates.

Why do our clients love Basecamp?

Recently we started giving our clients access to their Basecamp projects. My favorite comment so far was from a client who considers himself technically inept. He said that Basecamp was really easy to use and gives him an ‘eagle eye view’ of his project. I love the word choice. The eagle flys high and has the typical ‘birds-eye view’ often used in analogies; however, the eagle can see the land, or the details, from high altitudes. Our client was effectively saying that he could monitor the project from a distance, but still have access to the details when he needed them. For him it was the design phase. He was very active in selecting colors, adding comments, and responding to requests during the design phase. During the development stage he could sit back and watch the site progress.

How do you get Basecamp

We love Basecamp because it gives our clients quantifiable progress reports and shows them when upcoming tasks will be completed. It gives them additional value and insight into their project that outdated tools cannot provide. If you think Basecamp might be right for your company you should try it out. I have included the Halogen Designs affiliate banner below. If you feel like our post assisted in your decision to use Basecamp please sign up with the affiliate banner. Otherwise leave us some feedback and try out Basecamp affiliate free.

Basecamp

Why Projects Fail?

Wednesday, April 21st, 2010

Success is failure turned inside out! It is all a matter of perception or perhaps not as some might put it.

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project1 300x99 Why Projects Fail?

What is project failure and How do projects fail

Why projects fail is a very difficult question to answer, like the question of whether project management is an art or a science, or perhaps both. Over the years data has been collected to pin point the reasons for project failure – some debate that the reasons are concrete where others like to believe that there are innumerable ways a project can fail which the project manager cannot foresee all.  At Halogen Designs we take project management very seriously. We have established processes that ease the amount of pressure put on us and our clients so that we can focus more of our energy onto our clients projects…. and isn’t that what its all about?

Levels of Project Failure

Project failure,” however, is not synonymous with “project death.” There are varying degrees of failure. The most extreme case, of course, is total project cancellation, and perhaps a few broken windows and bruised egos. In addition to applying the processes and principles taught in project management class, you can also use your personal work skills like communication, management, leadership, conflict resolution, and diplomacy to alleviate some of the stress put onto a project and its team.

Pointers for a healthy project

There are a few pointers which can help us prevent the failure in many ways let us pen down a few for our understanding and knowledge:

  1. Lack of management commitment
  2. Lack of a solid project plan
  3. Lack of project methodology
  4. Lack of user input
  5. Lack of organisational support
  6. Centralized proactive management initiatives to combat project risk
  7. Enterprise management of budget resources
  8. Provides universal templates and documentation
  9. Poorly defined roles and responsibilities
  10. Inadequate or vague requirements
  11. Stakeholder conflict
  12. Team weaknesses
  13. Unrealistic timeframes and tasks
  14. Competing priorities
  15. Poor communication and interpersonal skills
  16. Insufficient resources (funding and personnel)
  17. Business politics
  18. Overruns of schedule and cost
  19. Estimates for cost and schedule are erroneous
  20. Lack of prioritization and project portfolio management
  21. Scope creep
  22. No change control process
  23. Meeting end user expectations
  24. Ignoring project warning signs
  25. Inadequate testing processes Bad decisions

Even with the best of intentions or solid plans, project can go wrong if they are not managed properly. This is when the project manager must recognize a warning sign and take action. If you understand the difference between symptoms and problems and can spot warning signs of project failure, your training will help you take steps to right the wrong before it happens.

project2 300x225 Why Projects Fail?

What’s next?

Our next post will be dedicated to the methodology of our project management system.  We have simplified our processes and opened up our management software which is having great reviews from our clients.

Use Social Marketing to Your Business Advantage

Tuesday, April 13th, 2010

Note from James George of Halogen Designs: Today we have a great treat for you. Kenneth Rudich from http://marketing-strategy-management.com/ will be sharing some insight for our readers about Using Social Marketing to Your Business Advantage. Kenneth will respond to any comments left on the blog. You can also reach him through his website.

By Kenneth Rudich

What is Social Marketing?

Social marketing, not to be confused with social media marketing, is the formal application of marketing concepts to support a social good. Campaigns like don’t pollute, don’t litter, save the children, and wear your seatbelt stand among some of the more typical examples. They tend to market causes that promote a societal good, as opposed to seeking a financial gain.

Opt In Marketing

When a commercial marketing enterprise (a for-profit business) engages in social marketing, it’s usually for the purpose of garnering goodwill. In accounting terms, a company’s goodwill is considered a tangible asset. In marketing terms, it can stir a warm-fuzzy feeling between you and your current and prospective customers. It adds value from a psychological standpoint.

Think about it. If you’re evaluating two comparable products, where the only difference between them is that one seller does the social good of planting trees in local parks while the other doesn’t do anything similarly like it, which is more likely to get your nod when the purchase decision is made?

You might even be willing to pay a slightly higher price for the product with the social good attached to it, having convinced yourself that the extra profit margin will go towards a worthy cause. Especially if the seller gives seed to this idea in their marketing promotions. Something like, five percent of each sale goes to [insert charity here] is the equivalent of saying, “buy our product, and we can all join hands together in this communal act of goodness.”
Amid today’s unfortunately abundant crop of social, economic, and environmental concerns, it only makes good business sense to outwardly show support for a societal good of your choice (better yet, something your customers might champion). It puts a human face on your brand, demonstrates you’re a caring and contributing member of the community, and draws valuable attention to your product or service – which, as we all know, is that all important prelude to arousing interest and motivating the purchase action.

Don't Be a Litterbug sign

Make your campaign known to your users

You Can’t Lose

It can be one of the most economically sound investments you’ll ever make in your business, provided you leverage it to full promotional advantage.
Nothing too outrageous or overt, mind you, but make sure every piece of marketing material lets people know you support this worthy cause, in both your offline and online marketing. Look at everything — signs, web pages, social media, everything — and ask if this kind of noble message is either missing, too understated, or too overstated. The best balance is between understated and overstated, humble yet earnest. It should subtly blend in with the rest of your marketing message, not overshadow it.

The Unexpected ROI

In the end, you may even discover an unexpectedly nice byproduct: knowing in your heart that you’re doing something for the greater good.

Too young for business?

Monday, April 5th, 2010

young1 223x300 Too young for business?

An issue we often fight in business is the fact that we are both 19 years old. People often confuse lack of age & lack of experience as the same thing. Does experience really matter? Jason Fried of 37 Signals said “How long someone’s been doing it is overrated. What matters is how well they’ve been doing it.”

Our ideas help clients reach their target audience in a way that delivers positive results and that has nothing to do with our age!
Does it matter where a good idea comes from? Does age somehow quantify how good the idea is…? If the idea is good the age of the contributor shouldn’t matter. Good ideas are good ideas.

Age/Experience are not numbers that matter; the only numbers that matter are the results of our ideas.

We designed a Jeff Saturday poster for The People’s Burn Foundation that was used as a fund raising item at the AFC Championship. The result: a little over $5,000 was raised in two hours. Age/Experience had nothing to do with the result of our efforts. Check out some photos from the event.

2 Volunteers are smiling for the camera in between collecting donations and passing out posters

lex shaffer of Halogen Designs with Tom Zupancic, Jeffrey Gorman, and Joe Staysniak

Alex is hanging out with the colts guys

Colts fans checking out the jeff saturday poster

even the kids want to help out and collect donations!

We couldn't have done it without our volunteers!

girl getting jeff saturday poster after donating to PBF

Contact us today!